TERMS & CONDITIONS

Allergy Alert Testing Policy

​

Your safety is our priority so we will require an allergy alert test 48hrs prior to your colour appointment.

 If you haven’t had your hair coloured with us before, or haven’t had it coloured within 6 months, are pregnant, you will require a allergy alert test. We will also have to retest every 6 months. 

​

If you experience any irritation or reaction to the test, please contact us immediately. 

 

For your comfort and safety please notify us if you have any allergies, disabilities, if you are pregnant or anything else you think we might need to know. We want to offer every client a safe and enjoyable experience. 

 

Cancelling Policy

 

We will always send out a reminder text 48hrs prior to your appointment so you’ll have plenty of time to reschedule (and avoid the charge).

​

Whilst it is difficult to utilise cancelled appointments at short notice we will try our best to do so. If we are able to refill your appointment slot, the fee can be used towards your rescheduled appointment (within 2 weeks) subject to availability.

 

​

Instances where we don’t receive the required notice we reserve the right to charge a fee of £25 for cut & blow-dry services and £50 for colouring & nanokeratin services. The fee will need to be paid before any future appointments can be booked

 

Bookings over £250 will require a £50 deposit, paid upon booking your appointment. This will be redeemed against your service bill. 

​

For your comfort and safety please notify us if you have any allergies, disabilities, if you are pregnant or anything else you think we might need to know. We want to offer every client a safe and enjoyable experience. 

 

 

 

Bottega Colour Tuesday Policy

 

50% off is valid every Tuesday in this promotional period.

50% off is valid against one single colour service, where multiple colour services apply the discount will be allocated to the most expensive colour service.

50% off is only valid when booked with a full price Wash, Cut & Finish.

50% off is not valid on Olaplex, & toner services. 

Bleach & tone is not part of the 50% off promotion. This is a Bespoke colour and must be booked over the phone.

 

Not to be used in conjunction with any other offer.  Bottega Loyalty Rewards cannot be used as part payment. 

​

Bottega Hair reserves the right to withdraw, amend, suspend this offer at any time.  

 

 

 

Bottega Hair Redo Policy

​

At Bottega Hair our utmost priority is ensuring your satisfaction with the services we provide. We understand that, despite our best efforts, there may be occasions where you may not be completely satisfied with your hair. In such instances, we have a redo policy in place to address any concerns and make things right for you.

Policy Overview:

 

1. Timeframe for Redo Request: If you are unhappy with your hair after your appointment, we kindly ask that you contact us within 2 weeks of the original service date.

 

2. Rectification Process: Upon receiving your redo request, we will schedule a complimentary consultation to 

understand your concerns and preferences. Our skilled professionals will work diligently to rectify the issues and achieve the desired result.

 

3. Resolution Attempts: We are committed to finding a resolution that leaves you delighted with your hair 

This may involve adjusting the cut, colour, or style to better align with your expectations.

 

4. Refund Consideration: If, after reasonable attempts to rectify the situation, we are unable to meet your expectations, a partial or full refund may be considered on a case-by-case basis.

 

 

 

At Bottega Hair we take your satisfaction seriously, and our goal is to ensure a positive experience. If you believe you are eligible for a refund, please don't hesitate to reach out, and we will work diligently to address your concerns.